Need help?
Download Helper App
Let James see your screen
Download and run the small helper app below. It will show you a 6-digit code — share that code with James and he can connect.
1
Click the button below to download, then open the file
If Windows shows a blue "Windows protected your PC" box, click More info → Run anyway
2
A small window appears with a 6-digit code
Nothing to install — it opens right away
3
Read the code to James and he will connect
Close the window any time to end the session
Connect to a session
Enter the 6-digit code shown on your helper's screen.